If I order now, when will it arrive?
- Metro Auckland Area (same day delivery, if ordered before 9:15am)
- North Island(next business day for dispatch)
- Rural Delivery(next business day for dispatch)
- South Island(2-3 business days for dispatch)
Can I order now for a delivery date in the future?
Yes, when you place your order, you have the option of choosing a later delivery date.
How will my order arrive?
We want the cheese and other items you have ordered to arrive to you as fresh as possible. To achieve this, we pack all perishable items (including cheeses) in polybins with ice. We make sure that your items are packed in strong (recycled) boxes to keep your items protected.
What if my order doesn’t arrive?
If you are receiving your order via courier service (for delivery outside of Metro Auckland Area), make sure to first check your tracking number that was sent you via email after your order was initially processed.
The next step would be to contact our solution provider’s customer service department on 0800 771 747 or via email: firstname.lastname@example.org.
Alternatively, you can contact your La Fromagerie representative or call us on (09) 529 0162
If you did not receive a tracking number or are located within the Metro Auckland Area, please contact your La Fromagerie representative immediately, or call us on (09) 529 0162
How long will the cheese last?
Typically, larger pieces of cheese will last longer than smaller cuts. Although, the style of the cheese plays a role too. If you have any doubt, please feel free to contact your La Fromagerie representative or call us on (09) 529 0162.
How to best look after the cheese I ordered?
Once you have received your order, cheese must be refrigerated immediately. If you have any doubt, please feel free to contact your La Fromagerie representative or call us on (09) 529 0162.
What makes La Fromagerie cheeses so special?
Under the guidance of Gilles Mereau, La Fromagerie is now regarded as the leading importer and distributor of French cheeses and specialty goods in New Zealand.
In 2010 Gilles was award the medal of “Ordre du Mérite Agricole” by the French Ambassador of New Zealand.